Please fill out the Return Request Form at and our returns department will process your request. If approved, the refund request will be processed within 3 - 10 working days after approval. After inspection, you will be informed about the approval or rejection of your refund request. Your return will be inspected within 1-2 working days after its arrival. Refunds: Once your return is received you will receive an email confirming i arrival. If the package is returned and the customer has not contacted customer support the order will then be refunded back to the original form of payment. Requests for packages to be reshipped will be subject to a reshipping fee. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone. If there is extensive damage to the box, refuse delivery and contact Customer Support immediately at 31. The product must not be altered in any way.ĭamaged Box or Damaged Product: If you receive damaged item(s), contact Customer Support at no later than 5 business days of receipt of your shipment to make the necessary corrections. Original condition means that there are no scratches, marks, or blemishes on the product and the security tags are still attached. Returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging otherwise the return will not be honored. Original shipping costs are non-refundable. Items that have been activated, previously flown, used, or show any sign of wear, may be accepted at the sole discretion of Empire Drone Company, LLC with a minimum 20% re-stocking fee.įor all returns, return shipping costs will be deducted from your refund amount. This also applies to orders that originally qualified for free shipping. Open product returns must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Unopened product, with manufacturer seals intact, can be returned with no questions asked. EXCEPTIONS APPLY, please see the FAQ in our returns center ( ) for a list of non-returnable products. PS: The charging hub is "powered" as soon as a battery is inserted, it does not need to be connected to a charger.We offer a 30-day return policy from the date of delivery on many products. I personally would also recommend active discharging (use the charging hub as a power bank to deplete batteries) instead of waiting for 5 days, especially for the people that live in hot climates. So basically the answer is "yes", they know when they are inserted and they don't go through the discharge procedures. We are all hoping this can be and will be fixed with a battery firmware update in the future, but as of writing they only discharge if they are not inserted into the drone or the charging hub. Doesn't it suffice to just not press the batteries down when you insert them in the charging brick? If you don't press them down, they do not make contact (status lights do not come on and you cannot interrogate the battery status using the button on the brick).Īlso, does someone have an idea how being connected to the unpowered brick can interfere with the auto-discharge function? Does the firmware inside the battery check for this connection? The only difference I have seen so far between the Mavic Mini Base and Mini 2 Base is that the Mavic Mini Base comes with only the Micro USB magnetic adapter, where as the Mini 2 Base comes with both the Micro USB and USB-C magnetic adapters.
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